Unified Communications and Collaboration (UC&C) is a communications model that combines multiple forms of communication into one platform. It allows users to collaborate more efficiently and effectively by combining messaging, audio, video, and presence-based services into one unified system. UC&C enables users to communicate with each other in real-time regardless of location or device.
UC&C can be used for business-related tasks such as conference calls, video meetings, screen sharing, whiteboarding, document collaboration and file transfer. UC&C also provides the ability for users to easily switch between different communication formats within the same platform. For example, a user can start an instant messaging session then switch to a voice call if additional information needs to be shared quickly without having to open another application or connect through different means of communication.
Artificial Intelligence (AI), one of the most recent innovations, is playing a critical role in helping associations achieve their computerized change goals. Simulated intelligence-empowered arrangements can help associations in easy records, follow speakers, naturally record calls, and grasp clients’ requirements. Artificial intelligence-empowered UCaaS arrangements can likewise help in opinion examination.
Market Insight:
The Unified Communications & Collaboration World Market is valued at USD 37.26 Billion in 2020 and is expected to reach USD 69.99 Billion by 2028 with a CAGR of 8.3% over the forecast period, driven by increasing demand for communication solutions that enable seamless collaboration between teams and customers alike.
 Organizations are investing in UCC infrastructure to improve employee productivity, increase customer satisfaction, and create competitive advantages across industries. Key technologies driving this growth include voice-over IP (VoIP), enterprise social networking (ESN), video conferencing, instant messaging (IM) services, and presence-based applications. These technologies are helping companies reduce operational costs associated with travel expenses and downtime due to remote working policies.
The main factors driving global unified communications and collaboration market growth are the increasing penetration of smartphones as well as large-scale investments made by telecom companies to upgrade the network infrastructure. According to GSMA data, 66.53% of the world’s population has a mobile phone. This BYOD ecosystem is also helping to boost the UCC market’s growth. It helps with the restructuring of enterprise communication functions, as well as the growing popularity of BOYD and UCC technology.
Top: World’s Biggest Unified Communications & Collaboration Industry Companies
Zoom Video Services
BlueJeans Network
Verizon’s
BT Group
Cisco Systems Inc.
Genesys (Permira)
Google LLC
Huawei Technologies Co. Ltd.
Microsoft Corporation
Mitel Networks Corporation
NEC Corporation.
Recent Updates:
Verizon Communications Inc. purchased BlueJeans Network in April 2020. BlueJeans Network is a video conference business event solution for businesses. The acquisition will bring benefits to Verizon’s comprehensive unified communication offering. BlueJeans’ meeting technology will be connected to Verizon’s unified communication as a service provider.
Comcast purchased Blueface in January 2020. Blueface is a global technology company based in Dublin, Ireland that was a pioneer in unified communication systems. Comcast Business will add Blueface’s completely customized cloud voice unified communication technology, which is patent-pending, to its portfolio of business-grade products. This will allow enterprises to collaborate seamlessly and internationally.
Unified communications and collaboration (UCC) Market Segmentation Analysis:
By Deployment Mode:

On-premises,
Public Cloud
Hybrid Cloud

By Component:

Types
Services

By Organization Size:

Small and Medium-sized Enterprises
Large Enterprises

By Vertical:

BFSI and Healthcare
Retail and Consumer Goods
Public Sector and Utilities
Logistics and Transportation
Travel and Hospitality
IT and Telecom

Regional Snapshot
The Unified communications and collaboration Market report provides a study of more than 20 countries and their market players. North America held a dominant position and is predicted to be in the dominating state during the forecast period due to the presence of leading Market players; strong industrial, logistics, and transportation sectors; and technological innovations in the energy and telecommunication sectors.
The report covers a regional and country-level analysis that covers South America, Europe, Asia Pacific (APAC), Africa and the Middle East. The Market is deeply analyzed for each region, which helps in identifying the Market trends for each region, growth opportunities, and restraining factors.
Benefits of UC&C
Unified Communications and Collaboration (UC&C) offers a variety of advantages to organizations that are looking to increase efficiency and performance. UC&C brings together various forms of communication, making it possible for employees to collaborate on projects from anywhere. This increased collaboration can help teams work more effectively and efficiently, leading to higher-quality results. Additionally, UC&C makes it easier for all team members to stay updated on progress without having to attend multiple meetings or send emails back and forth.
UC&C also reduces costs associated with expensive travel expenses as well as equipment costs that often come with using third-party tools or software solutions. By consolidating these different tools into one platform, businesses save money while still getting the same level of productivity and collaboration.