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Global Customer Relationship Management (CRM) Outsourcing Market By Type( Communications Management, Multi-Channel Customer Engagement, Analytic Solutions, Others ), By Application ( Retail, BFSI, Telecom & IT, Healthcare, Others ), By Region, and Key Companies - Industry Segment Outlook, Market Assessment, Competition Scenario, Trends and Forecast 2020-2029
  • Report ID 134796
  • Published Date 17-Oct
  • Delivery Format PDF/PPT/Word
  • Editor's Rating
  • Report Details

    The report on Global Customer Relationship Management (CRM) Outsourcing Market offers in-depth analysis on market trends, drivers, restraints, opportunities etc. Along with qualitative information, this report include the quantitative analysis of various segments in terms of market share, growth, opportunity analysis, market value, etc. for the forecast years. The Global customer relationship management (crm) outsourcing Market is segmented on the basis of Type, Application, and geography.

    The Global Customer Relationship Management (CRM) Outsourcing Market was valued at US$ XX.X Mn in 2018 and is projected to increase significantly at a CAGR of x.x% from 2019 to 2028.

    Customer Relationship Management (CRM) Outsourcing Market Scope:

    By type, the market is segmented into Communications Management, Multi-Channel Customer Engagement, Analytic Solutions, and Others. By Application, the market is divided into Retail, BFSI, Telecom & IT, Healthcare, and Others.
    Based on geography, market is analyzed across North America, Europe, Asia-Pacific, Latin America, and Middle East and Africa. Major players profiled in the report include IBM, Accenture, Cognizant, Infosys, and HCL Technologies.

    Key Market Segments

    Type

    Communications Management
    Multi-Channel Customer Engagement
    Analytic Solutions
    Others

    Application

    Retail
    BFSI
    Telecom & IT
    Healthcare
    Others

    Key Market Players included in the report:

    IBM
    Accenture
    Cognizant
    Infosys
    HCL Technologies

    Reasons to Get this Report:

    In an insight outlook, this research report has dedicated to several quantities of analysis industry research (global industry trends) and Global Customer Relationship Management (CRM) Outsourcing Market share analysis of high players, along with company profiles, and which collectively include about the fundamental opinions regarding the market landscape; emerging and high-growth sections of Global Customer Relationship Management (CRM) Outsourcing Market; high-growth regions; and market drivers, restraints, and also market chances.
    The analysis covers Global Customer Relationship Management (CRM) Outsourcing Market and its advancements across different industry verticals as well as regions. It targets estimating the current market size and growth potential of the Global Customer Relationship Management (CRM) Outsourcing Market across sections such as also Application and representatives.
    Additionally, the analysis also has a comprehensive review of the crucial players on the Global Customer Relationship Management (CRM) Outsourcing Market together side their company profiles, SWOT analysis, latest advancements, and business plans.

    The analysis objectives of the report are:

    To equitably share in-depth info regarding the crucial elements impacting the increase of industry (growth capacity, chances, drivers, and industry-specific challenges and risks).
    To know the Global Customer Relationship Management (CRM) Outsourcing Market by pinpointing its many subsegments.
    To profile the important players and analyze their growth plans.
    To endeavor the amount and value of Global Customer Relationship Management (CRM) Outsourcing Market sub-markets, depending on key regions (various vital states).
    To analyze Global Customer Relationship Management (CRM) Outsourcing Market concerning growth trends, prospects, and also their participation in the entire sector.
    To examine and study the Global Customer Relationship Management (CRM) Outsourcing Market size (volume & value) from the company, essential regions/countries, products, and Application, background information from 2012 to 2018, and also prediction to 2028.
    Primary worldwide Global Customer Relationship Management (CRM) Outsourcing Market manufacturing companies, to specify, clarify and analyze the product sales amount, value and market share, market rivalry landscape, SWOT analysis and development plans next coming years.
    To examine competitive progress such as expansions, arrangements, new product launches, and acquisitions on the market.

  • Table Of Content

    1. Global Customer Relationship Management (CRM) Outsourcing Market Introduction

    1.1. Definition
    1.2. Taxonomy
    1.3. Research Scope2. Executive Summary

    2.1. Key Findings by Major Segments
    2.2. Top strategies by Major Players3. Global Customer Relationship Management (CRM) Outsourcing Market Overview

    3.1. Global Customer Relationship Management (CRM) Outsourcing Market Dynamics

    3.1.1. Drivers
    3.1.2. Opportunities
    3.1.3. Restraints
    3.1.4. Challenges3.2. PESTLE Analysis
    3.3. Opportunity Map Analysis
    3.4. PORTER’S Five Forces Analysis
    3.5. Market Competition Scenario Analysis
    3.6. Product Life Cycle Analysis
    3.7. Opportunity Orbits
    3.8. Manufacturer Intensity Map4. Global Customer Relationship Management (CRM) Outsourcing Market Value ((US$ Mn)), Share (%), and Growth Rate (%) Comparison by Type, 2012-2028

    4.1. Global Customer Relationship Management (CRM) Outsourcing Market Analysis by Type: Introduction
    4.2. Market Size and Forecast by Region
    4.3. Communications Management
    4.4. Multi-Channel Customer Engagement
    4.5. Analytic Solutions
    4.6. Others5. Global Customer Relationship Management (CRM) Outsourcing Market Value ((US$ Mn)), Share (%), and Growth Rate (%) Comparison by Application, 2012-2028

    5.1. Global Customer Relationship Management (CRM) Outsourcing Market Analysis by Application: Introduction
    5.2. Market Size and Forecast by Region
    5.3. Retail
    5.4. BFSI
    5.5. Telecom & IT
    5.6. Healthcare
    5.7. Others6. Global Customer Relationship Management (CRM) Outsourcing Market Value ((US$ Mn)), Share (%), and Growth Rate (%) Comparison by Region, 2012-2028

    6.1. North America

    6.1.1. North America Global Customer Relationship Management (CRM) Outsourcing Market: Regional Trend Analysis

    6.1.1. 1.US
    6.1.1. 2.Canada
    6.1.1. 3.Mexico

    6.2. Europe

    6.2.1. Europe Global Customer Relationship Management (CRM) Outsourcing Market: Regional Trend Analysis

    6.2.1.1. Germany
    6.2.1.2. France
    6.2.1.3. UK
    6.2.1.4. Russia
    6.2.1.5. Italy
    6.2.1.6. Rest of Europe

    6.3. Asia-Pacific

    6.3.1. Asia-Pacific Global Customer Relationship Management (CRM) Outsourcing Market: Regional Trend Analysis

    6.3.1.1. China
    6.3.1.2. Japan
    6.3.1.3. Korea
    6.3.1.4.India
    6.3.1.5.Rest of Asia

    6.4. Latin America

    6.4.1. Latin America Global Customer Relationship Management (CRM) Outsourcing Market: Regional Trend Analysis

    6.4.1.1. Brazil
    6.4.1.2. Argentina
    6.4.1.3. Rest of Latin America

    6.5. Middle East and Africa

    6.5.1. Middle East and Africa Global Customer Relationship Management (CRM) Outsourcing Market: Regional Trend Analysis

    6.5.1.1. GCC
    6.5.1.2. South Africa
    6.5.1.3. Israel
    6.5.1.4. Rest of MEA
    7. Global Customer Relationship Management (CRM) Outsourcing Market Competitive Landscape, Market Share Analysis, and Company Profiles

    7.1. Market Share Analysis
    7.2. Company Profiles
    7.3. IBM

    7.3.1. Company Overview
    7.3.2. Financial Highlights
    7.3.3. Product Portfolio
    7.3.4. SWOT Analysis
    7.3.5. Key Strategies and Developments7.4. Accenture

    7.4.1. Company Overview
    7.4.2. Financial Highlights
    7.4.3. Product Portfolio
    7.4.4. SWOT Analysis
    7.4.5. Key Strategies and Developments7.5. Cognizant

    7.5.1. Company Overview
    7.5.2. Financial Highlights
    7.5.3. Product Portfolio
    7.5.4. SWOT Analysis
    7.5.5. Key Strategies and Developments7.6. Infosys

    7.6.1. Company Overview
    7.6.2. Financial Highlights
    7.6.3. Product Portfolio
    7.6.4. SWOT Analysis
    7.6.5. Key Strategies and Developments7.7. HCL Technologies

    7.7.1. Company Overview
    7.7.2. Financial Highlights
    7.7.3. Product Portfolio
    7.7.4. SWOT Analysis
    7.7.5. Key Strategies and Developments

    8. Assumptions and Acronyms
    9. Research Methodology
    10. Contact

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    Research Insights & Deliverables
    • Development and Future ForecastDevelopment and Future Forecast
    • Competitive benchmarkingCompetitive benchmarking
    • Company Revenue StatisticsCompany Revenue Statistics
    • Rising Regional OpportunitiesRising Regional Opportunities
    • Technology Trends and DynamicsTechnology Trends and Dynamics
    • Technology AssessmentTechnology Assessment